If you wish to return or exchange any product due to damage, defect, or receiving incorrect product, please follow the instructions below to ensure prompt and accurate review and processing of a claim.

Please notify your Account Executive and/or a Customer Service Representative within five (5) business days of receiving damaged or incorrect products. A Control Corrective customer service representative must approve all returns in advance. Upon approval, you will receive a digital shipping label and a summary of the RMA transaction for your records. Please make sure the product being returned is sealed and in its original packaging. A refund or replacement product will be issued once we have received the returned product.

Please provide your Account Executive or a Control Corrective customer service representative with the following information in order to receive your digital shipping label and RMA summary:

Order number
Product name(s)
Quantity being returned
Reason for return

If you wish to return or exchange any product due to dissatisfaction please follow the instructions below to ensure prompt and accurate review and processing of a claim.

We understand that sometimes a product just doesn’t agree with your skin and gladly accept returns or exchanges within 30 days of the PURCHASE date. At this time, we do not offer free returns due to dissatisfaction and require you (the customer) to be responsible for shipping the product(s) back to us. All returns must be approved by a Control Corrective customer service representative in advance. Upon approval, you will receive an email with a RMA form, which you are required to print out and place inside the box with your returned product(s). A refund or exchange of product(s) will be issued once we have received the returned product(s) and valid RMA form.

Please provide your Account Executive or a Control Corrective customer service representative with the following information in order to receive an RMA form:

Order number
Product name(s)
Quantity being returned
Reason for return

SHIPPING AND DELIVERY DISCREPANCIES

We ask that you input all shipping address information accurately to ensure that your order is delivered to its proper destination. Please note that any delivery issues resulting from a mistyped, incorrect, or incomplete address will result in additional shipping charges or incur a 15% restocking fee.

We will attempt to contact you for 3 business days if a package is returned to our shipping facility due to any of the circumstances listed above. If we do not receive a response within this window, you will be refunded your order total, minus a 15% restocking fee and the cost of shipping.

CONTACT US

If you have any questions regarding the policies stated above, please feel free to contact our customer care team! Our team members are available Monday – Friday 9 am to 4 pm (PST)

Call: (866)-290-4290
Email: info@controlcorrective.com