Questions Answered

Have a question? Our Questions Answered page has answers to some of the most commonly asked questions by our community. If you don’t find the answer you seek here…check the forums, or contact us to ask a question you don’t see answered!

General Questions

WHEN WAS CCSS FOUNDED?
CCSS was started in 1997 and has been dedicated to professional esthetics since that time.

IS THERE A MINIMUM OPENING ORDER OR REORDER AMOUNT?
No, we do not have minimum order amounts.

HOW DO I ATTEND OR TEACH A TRAINING CLASS?
Please contact us at 866.290.4290. We are available Monday – Friday 8am to 4pm PST.

CAN I REDEEM A PROMO CODE MORE THAN ONCE?
A promo code can be used more than once as long as the promo dates are valid. Promos cannot be combined with any other offer (except free shipping offer is met).

CAN I PURCHASE SAMPLES?
You can buy samples for $0.95. You will receive 5% in samples at no charge of any retail items purchased.

HOW DO YOU SHIP MY ORDER?
We use UPS, our most reliable, and cost effective method to ship your products.

WHAT IS THE COST OF SHIPPING?
We ship UPS ground and calculate the cost based upon the weight of your order and shipping location.Additional shipping charges may apply if shipping outside United States.

WHAT FORM OF PAYMENT DO YOU ACCEPT?
We accept Visa, Master Card, Discover, Amex, PayPal and e-check. All orders are paid in full at time of shipping. Please call 866-290-4290 or fax in your filled out order form to 949-951-1926.

WHAT DO I DO IF SOMETHING IS DAMAGED AND I NEED TO RETURN IT?
Please call UPS right away and report the product is damaged.

WHAT IS YOUR RETURN POLICY?
In the event that you are not satisfied with any CCSS products ordered through the controlcorrective.com website, we will gladly provide a refund of the original purchase price if the product(s) are returned within 30 days of your purchase date. Please return any unused portion of the product along with your website receipt to obtain your refund. Shipping & handling costs are not refunded. Please email customercare@controlcorrective.com if you need to return an item or call us directly at 866-290-4290.

HOW DOES CCSS ENSURE THE QUALITY OF ITS PRODUCTS AND CUSTOMER SATISFACTION?
1. Multiple times throughout the year, authorized CCSS licensed beauty professionals are provided with educational and training materials relating to CCSS products. Using these materials, authorized CCSS licensed beauty professionals are able to provide customers with unique information about the purpose, features, and benefits of each CCSS product.

2.  Authorized CCSS licensed beauty professionals are also available to answer questions, provide advice, and respond to any and all customer concerns. This includes responding to any questions or concerns relating to product information, explaining best practices for safe and optimal use of CCSS products, and answering other inquiries.

3. To ensure that customers always receive CCSS products of top quality when they are purchased through authorized channels, authorized CCSS licensed beauty professionals are required to maintain proper handling and storage of CCSS products. Authorized CCSS licensed beauty professionals are also prohibited from altering, damaging, or defacing CCSS products in any manner.

4. Additionally, wholesale customers of CCSS are only authorized to promote or sell CCSS products to their clientele. Wholesale customers are not permitted to sell CCSS products on the Internet, in any manner, to sell CCSS products in a quantity greater than that generally purchased for personal use, or to sell CCSS products to any party who will resell the CCSS products. Wholesale customers that fail to adhere to these policies may be terminated.

If you have any questions about the measures CCSS takes to ensure the quality of its products and customer satisfaction, please contact: customerservice@controlcorrective.com.

DOES CONTROL CORRECTIVE TEST ON ANIMALS?

No, we do not test any of our ingredients on our furry friends. We are certified through the Coalition for Consumer Information on Cosmetics (CCIC).

DO YOU SHIP TO PO BOXES?
Sorry, we do not ship to PO boxes.

What If I Have Other Questions That Are Not Listed Above?

Order Questions – customercare@controlcorrective.com
General Questions and Comments – info@controlcorrective.com
Product Knowledge Questions – education@controlcorrective.com